XIUSoft
BosongSupport
Write to us at contact@xiu.kr. We reply within 2 business days. Please do not send your recovery key or diary entries by email; we never need them.
Last updated: 2026-10-14
Related: Privacy Policy · Consumer Health Data Privacy Policy · Terms of Service · Safety and crisis lines
The English text is the original of this document. If a translation differs from it, the English text is used to interpret the meaning only where the law of your country allows this; otherwise the version in your own language is the binding one. Your mandatory rights never depend on the language you read.
Summary
| I want to | Go to |
|---|---|
| Ask a question or report a bug | Section 1 |
| Find a quick answer | Section 2 |
| Delete my backup, account or data | Section 3 |
| Cancel my subscription or get a refund | Section 4 |
| Exercise a privacy right | Section 5 |
| Report a security vulnerability | Section 6 |
| Find out who runs the service | Section 7 |
1. Contact us
Email: contact@xiu.kr. For faster help, include the app version (Settings), your device and operating system, the steps that lead to the problem and what you expected. Please do not include your recovery key, the text of your entries or information about your health. We use your email only to answer you and delete it 30 days after our answer (Privacy Policy, section 7).
If you are struggling and need someone to talk to now, please use a crisis line rather than email: see the Safety page. We cannot offer counselling.
2. Frequently asked questions
I lost my recovery key.
The entries on your current devices are safe, and you can still see the key in the app on a device where Bosong Plus is set up (Settings). If no device has it any more, the backup cannot be restored by anyone, including us. You can delete the old backup and start a new one.
How do I move to a new phone?
With Bosong Plus: sign in on the new device with the same Apple or Google account and enter your recovery key. Without Plus: export your entries to a file on the old device (Settings > Export) and import the file on the new one. The file format is designed to work on Android and Windows too.
Reminders don’t arrive.
Check that notifications for Bosong are allowed in your device settings. XIU stays quiet during your sleep hours and, if you turned this on, on days you have already logged; during Focus or Do Not Disturb a reminder may move to the next day.
Face ID or Touch ID doesn’t work.
Bosong uses your device’s own lock. If biometrics fail, you can always open the diary with your device passcode.
Does Bosong work offline?
Yes. Everything except sync and backup works without a connection. Changes sync the next time you are online.
See also: the FAQ on the home page, the Privacy Policy, the Terms of Service and the Safety page.
3. Delete your backup, account and data
Your XIUSoft account is shared between Bosong and our app LiveSSH, so there are two choices in the app:
Delete only your Bosong data: Settings > Bosong Plus > Delete Bosong data only. Your encrypted Bosong data and the Bosong subscription records on our server are deleted immediately. This does not cancel a subscription in the App Store or Google Play; cancel it in the store. Your account and any LiveSSH data stay, and so do the entries on your devices.
Delete your whole XIUSoft account: Settings > Bosong Plus > Delete entire XIUSoft account. After a fresh sign-in and a confirmation, your account and all data stored for it on our server, for Bosong and for LiveSSH, are deleted immediately. This cannot be undone.
In both cases copies in our encrypted server backups, which exist only for disaster recovery, disappear within 30 days. A hash-only deletion record that cannot identify you is kept up to 3 years (Privacy Policy, section 7). Entries on your device stay until you delete them in the app or uninstall the app.
Deleting data or the account does not cancel a store subscription: cancel it first in your store (section 4).
No access to the app? Write to contact@xiu.kr from your account email with the subject “Delete my Bosong backup” or “Delete my account”. We will confirm that the account is yours and delete it within the period required by applicable law and in any case within 30 days.
4. Subscriptions and refunds
Subscriptions are managed by the store you bought from: Apple (Apple ID > Subscriptions) or Google Play (Payments and subscriptions). Cancel there; deleting the app does not cancel it. Refund requests go to the store (Apple: reportaproblem.apple.com). Write to us if a purchase does not unlock Bosong Plus and include the store, the date and the email of your account; “Restore purchase” in the app is the first thing to try. Free trials, when offered, are introductory offers of the store and are shown with the price before you subscribe (Terms of Service, section 7).
5. Privacy requests
To access, correct, delete or export your data, to withdraw consent, or to ask a question about the Privacy Policy, write to contact@xiu.kr. We answer within the period required by applicable law and in any case within 30 days. See the Privacy Policy, section 8, for what to expect.
6. Report a security problem
If you find a vulnerability or behaviour that differs from what the Privacy Policy describes, write to contact@xiu.kr with the subject “SECURITY”. Please do not publish details until we have had a reasonable chance to fix the problem. We do not run a bug bounty and do not pay rewards.
Please include:
- what you found and the impact you believe it has;
- the app version, platform and operating system;
- steps to reproduce, proof-of-concept or logs (without real user data);
- whether you want to be credited by name (optional) and how to reach you.
We acknowledge reports within 5 business days and tell you the outcome. Please test only against your own accounts, do not access other users’ data, and do not disrupt the service. If you act in good faith and in line with this request, we will treat your report as security research and will not take legal action against you for it.
7. Who runs the service
Bosong is operated by XIUSoft (시우소프트), Republic of Korea. Representative: Ga Ram Jung (정가람). Business registration number: 752-41-01398. Address: 901-401, 33 Dongtanjungsimsangga 1-gil, Dongtan-gu, Hwaseong-si, Gyeonggi-do, 18455, Republic of Korea. Telephone: +82 507-1432-9182. Email: contact@xiu.kr.